Monarch Coaching Terms & Agreements
Effective date: October 8, 2023
Revised: March 2, 2025
Upon completing the online purchase of any Monarch Coaching LLC. services including, but not limited to, coaching sessions or packages, online workshops or webinars, in-person workshops, and online courses [collectively referred to as “The Service” or “Services”] the client, whose name and contact information has been entered upon purchase [referred to as “The Client”], agrees to the Monarch Coaching Terms and Services Agreement.
PAYMENT
The Service will begin and end at the exact time agreed upon by the Client and Coach or Monarch Coaching. Although unlikely, Monarch Coaching holds the right to reschedule any Client Service within 24-hours of the scheduled time.
The Client agrees to pay the total cost of for the Service at the time of purchase, unless they have opted for the payment plan.
By signing this Agreement, the Client agrees to be legally obligated to pay the full amount of the Service purchased.
COACHING SESSIONS ATTENDANCE & REFUND POLICY:
If the Client is unable to attend their scheduled coaching session, they agree to reach out to Monarch Coaching to cancel or reschedule within 24-hours prior to the scheduled time of the session, otherwise they will be charged the full price of the original Service. The full price will be the original agreed-upon price that correlates to the Service the Client has purchased online.
If the Client requests to cancel or reschedule less than 24-hours prior to their scheduled session, they agree to pay the full amount of the Service.
No more than one reschedule per coaching session is allowed. The Client forfeits their ability to reschedule or receive a refund upon absence of a rescheduled session.
ONLINE WEBINARS OR WORKSHOP SERIES ATTENDANCE & REFUND POLICY:
The Client understands that if they are unable to attend a one-time webinar or workshop, they agree to reach out to Monarch Coaching 24-hours prior to the scheduled time of the Service.
The Client understands that if they are unable to attend one or more days of a Workshop Series [the Series] (a multiple day Service) that they will not be entitled to a refund of any amount for their absence.
In the event the Client must withdrawal entirely from the Workshop Series for any reason, they agree to reach out to Monarch Coaching 5 business days prior to the start of the Series in order to be entitled to a full refund for the original amount paid at checkout.
If the Client withdrawals from the Series less than 5 business days prior to the start of the Series, they understand that they will only be entitled to a partial refund of 50% of the original amount paid at checkout.
Monarch Coaching reserves the right to alter their refund policies to accommodate a Client's unique circumstances as they see fit.
CONSENT FOR RECORDING AND USE OF LIKENESS
By accepting the terms and agreements of this service, the Client grants Monarch Coaching consent to record their video and audio and permits the use of their likeness in any promotional materials. This includes, but is not limited to, photos, videos, voiceovers, and any spoken or written content created in collaboration with a Monarch Coaching service.
RIGHT TO REFUSE SERVICE
The Client understands that Monarch Coaching has the right to terminate the Service if the Coach or Monarch Coaching Representative experiences any demeaning, offensive or threatening behavior from the Client. In the event that Monarch Coaching terminates this Agreement due to this behavior, the Client is obligated to pay any unpaid balance for the Service.
CLIENT CONFIDENTIATLITY
The Client acknowledges the Coach will keep all information exchanged during the session in strict confidentiality. Additionally, the Client is aware that the Coach is prohibited from disclosing protected information, except upon written authorization by the Client.
CHOICE OF LAW, ARBITRATION AND CHOICE OF REMEDIES
This agreement shall be construed according to the laws of the State of Michigan. In the event that any provision of this Agreement is deemed unenforceable, the remaining portions of the Agreement shall be severed and remain in full force. In the event a dispute arises between the parties, either arising from this Agreement or otherwise pertaining to the relationship between the parties, the parties will submit to binding arbitration before the American Arbitration Association (Commercial Arbitration and Mediation Center for the Americas Mediation and Arbitration Rules). Any judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Such arbitration shall be conducted by a single arbitrator. The sole remedy that can be awarded to the Client in the event that an award is granted in arbitration is refund of the Program Fee. Without limiting the generality of the foregoing, no award of consequential or other damages, unless specifically set forth herein, may be granted to the Client.
If the terms of this Agreement are acceptable, please check the box that reads “I have read and agree to the terms and conditions of this page.” By doing so, the Client acknowledges that: (1)he/she/they have reviewed this agreement; (2)he/she/they have had an opportunity to, if desired, have it reviewed by an attorney; and (3) the Client understands, accepts and agrees to abide by the terms hereof.
